Your Software is Powerful. Your Support Should Be Too.

For Software-as-a-Service (SaaS) companies, customer success is everything. A confused user is a user who is about to churn. Nviti.ng provides the tools to create a world-class support and onboarding experience that keeps your users engaged, happy, and subscribed.

The SaaS Support Challenge

SaaS support is unique. It's not just about fixing problems; it's about teaching, guiding, and ensuring users get value from your product. Common challenges include:

• Onboarding Overload: New users are hit with a wall of features and don't know where to start.

• Technical Questions: Users have complex questions that require deep product knowledge.

• 24/7 Need: Your users are working in different time zones and need help outside of your 9-5.

• Proactive Education: How do you teach users about powerful features they aren't using?

How Nviti.ng Solves the SaaS Puzzle

1. The 24/7 Onboarding Specialist

Use an AI assistant as an interactive onboarding guide. Instead of a boring product tour, users can ask questions in their own words. "How do I create a new project?" or "Where do I find my API keys?" The AI, trained on your technical documentation and help articles, can provide instant answers and link directly to the relevant part of your app.

2. A Knowledge Base That Actually Works

Your technical documentation is extensive. With Nviti.ng, you don't need to rewrite it. Simply upload your PDFs or link to your existing developer docs. Our AI will learn from them, making that deep technical knowledge instantly accessible and searchable through a simple chat interface.

3. Proactive User Education with Workflows

Use workflows to educate users and drive feature adoption. For example, if a user has been active for a week but hasn't used your powerful "Reporting" feature, you can trigger an automated message: "Hi [User Name], I noticed you haven't checked out our Reporting dashboard yet. It's a great way to track your progress. Here's a quick 1-minute video on how it works!"

4. Smart Triage for Technical Support

When a user has a problem the AI can't solve, Nviti.ng ensures it gets to the right person. The AI can gather initial information (like the user's account ID, browser version, and a description of the problem) and then route the conversation to a Tier 1 or Tier 2 support agent, complete with all the context, for efficient resolution.

The Result: Lower Churn, Higher Adoption

By providing instant, intelligent, and proactive support, Nviti.ng helps SaaS businesses improve user onboarding, increase feature adoption, and ultimately reduce churn. It allows you to provide the high-touch support your users need to be successful, at scale.

Your software helps your customers succeed. Let Nviti.ng do the same for you.