Life Before and After Nviti.ng: A Support Agent's Story
From Burnout to Breakthrough: A Day in the Life of a Modern Support AgentMeet Sarah. She's a customer sup...
From The Blog
Check out some of our latest blog posts below.
"Human Handover" Done Right: Blending AI and Human Support
The Best Support Teams Aren't Man vs. Machine. They're Man + Machine.The goal of AI in customer supp...
The Future is Omnichannel: Are You Ready?
Your Customers Don't See Channels. They See One Brand.A customer discovers your product on Instagram, ask...
The Ultimate Guide to WhatsApp Marketing for E-commerce
Your Customers Are on WhatsApp. Your Business Should Be Too.With over 2 billion users, WhatsApp is more than a...
The Hidden Costs of DIY Chatbot Builders: Why an Integrated Platform is Smarter
"Free" and "Cheap" Chatbot Builders Can Be Deceptively Expensive.There are many platforms ...
The Future of Customer Experience is Proactive, Not Reactive
Stop Waiting for Problems. Start Preventing Them.For years, the goal of customer service was to be good at rea...