Check out some of our latest blog posts below.
From Burnout to Breakthrough: A Day in the Life of a Modern Support AgentMeet Sarah. She's a customer support agent at a growing online business....
The Best Support Teams Aren't Man vs. Machine. They're Man + Machine.The goal of AI in customer support isn't to replace humans. It...
Your Customers Don't See Channels. They See One Brand.A customer discovers your product on Instagram, asks a question on your website's chat...
Your Customers Are on WhatsApp. Your Business Should Be Too.With over 2 billion users, WhatsApp is more than a messaging app - it's a powerful ma...
"Free" and "Cheap" Chatbot Builders Can Be Deceptively Expensive.There are many platforms on the market that give you a "drag...
Stop Waiting for Problems. Start Preventing Them.For years, the goal of customer service was to be good at reacting to problems. A customer has an iss...
