Your Customer Conversations Are a Goldmine of Data. Are You Listening?

Every day, your customers are telling you exactly what they want, what they hate, and what they're looking for next. The problem? This priceless information is buried in thousands of individual conversations. Nviti.ng's Conversation Insights unearths this gold for you.

Go Beyond Basic Metrics

Most support platforms track basic metrics like ticket volume and response time. These tell you how *busy* you are, but not how *smart* you are. Nviti.ng's advanced analytics provide deeper insights that drive business growth.

Identify Your Top Issues at a Glance

Our dashboard automatically categorizes conversations by intent. You can instantly see that 30% of your chats are about "shipping status," 20% are "product questions," and 15% are "return requests." This allows you to pinpoint the biggest friction points in your customer journey and fix them.

Track Customer Sentiment Over Time

Are your customers getting happier or more frustrated? Our sentiment analysis tracks the emotional tone of your conversations, giving you a real-time pulse on customer satisfaction. See how a new feature launch or policy change impacts how customers feel about your brand.

Measure AI and Team Performance

How effective is your automation? Track your AI resolution rate to see how many issues are solved without human intervention. For conversations that are handed over, you can see which agents are your star performers and identify opportunities for coaching and training.

Turn Insights Into Action

This data isn't just for reports. It's for making smarter decisions:

• Product Development: Are customers constantly asking for a feature you don't have? That's your next product update.

• Marketing: Are customers confused about your pricing? Clarify the messaging on your website.

• Operations: Are shipping questions flooding your support? It might be time to improve your tracking notifications.

Stop guessing. Start making data-driven decisions that improve your customer experience and your bottom line with Nviti.ng.