Integrate, Automate, Innovate: Go Beyond the Dashboard with Our API

The Nviti.ng platform is powerful out of the box. But for businesses with unique needs and existing systems, our robust API unlocks a world of custom integrations and advanced automation. This guide is for the developers, the builders, and the innovators looking to take their customer engagement to the next level.

What is the Nviti.ng API?

An API (Application Programming Interface) is a way for different software systems to talk to each other. Our API allows you to programmatically access the data and functionality of your Nviti.ng account, enabling you to build custom solutions that fit your exact business processes.

What Can You Build with the API?

The possibilities are nearly endless, but here are some common use cases to get you started:

1. Sync Data with Your CRM

Use the API to create a two-way sync between Nviti.ng and your internal CRM (like Salesforce or HubSpot). When a new lead is captured in a chat, automatically create a contact in your CRM. When a customer's details are updated in the CRM, sync that information back to their Nviti.ng profile for your support agents to see.

2. Create Custom Analytics Dashboards

Pull raw conversation and sentiment data from our API into your own business intelligence tools (like Tableau or Power BI). Combine Nviti.ng data with data from other parts of your business to create a holistic view of the customer journey and measure the impact of support on metrics like sales and churn.

3. Trigger Workflows from External Systems

Our API isn't just for pulling data; it's for taking action. You can build integrations that trigger Nviti.ng workflows from your own software. For example, when an order ships from your logistics system, it could make an API call to Nviti.ng to trigger a "Your Order Has Shipped" WhatsApp notification to the customer.

4. Integrate with Internal Tools

Does your team live in Slack or Microsoft Teams? Use the API to push notifications for high-priority conversations directly into your team's chat channels, ensuring that urgent issues get immediate attention.

Getting Started

Our API is built on standard REST principles, making it easy to work with for any developer familiar with modern web services. We provide comprehensive documentation, client libraries, and developer support to help you get up and running quickly.

You can find your API keys and access the full documentation in your Nviti.ng account under **Account > API Settings**.

The Nviti.ng platform is the engine. The API hands you the keys. What will you build?