Social Commerce
A full store inside the chat customers already use.
Nviti Commerce lets customers browse your product catalogue, add items to cart, enter delivery details, pay, and track orders without leaving WhatsApp.
Module preview
Social Commerce
WhatsApp catalogue flow
Customers browse products, search, select variants, choose quantities, and add items to cart using WhatsApp Flows.
Cart and checkout
The cart supports item updates, partial checkout, delivery details, payment method selection, and order confirmation.
Payments and orders
Process card payments through Paystack, support bank transfer, decrement stock, save order history, and send status updates.
5 flows
Catalogue, cart, checkout, order status, and order history experiences are handled inside WhatsApp.
0 redirects
Customers can move from product interest to checkout without opening another storefront.
Order history
Customers can return to WhatsApp to check past orders and track current ones.
Use cases
Where this module makes money back.
These are practical ways businesses can deploy this module without changing the channel customers already use.
Why it matters
Most teams already have demand coming through messages. The problem is that the work is scattered across chats, spreadsheets, staff phones, and manual follow-ups. This module turns that activity into a repeatable system.
Instagram and WhatsApp sellers
Move from DMs to structured catalogue browsing, cart, checkout, and payment collection.
Retail product drops
Launch limited offers and let interested customers order before the momentum fades.
Food, beauty, and gift brands
Take repeat orders, capture delivery details, and route payment links inside one conversation.
Order support
Let customers ask for order status, payment instructions, or order history without waiting for a human reply.
How it works
From setup to customer outcome.
Start with the information, products, audiences, or forms your business already uses. Nviti turns them into structured WhatsApp experiences, then keeps the next step moving automatically.
WhatsApp catalogue flow
Customers browse products, search, select variants, choose quantities, and add items to cart using WhatsApp Flows.
Cart and checkout
The cart supports item updates, partial checkout, delivery details, payment method selection, and order confirmation.
Set up your shop
Enable order processing, configure store settings, payment options, shipping details, and catalogue labels.
Add products and categories
Create active products with prices, stock, images, variants, categories, and shipping rules.
Customer shops in WhatsApp
They type menu, browse products, add items to cart, and enter delivery information in WhatsApp Flows.
Order and payment complete
Nviti creates the order, updates stock, sends confirmation, and provides payment or tracking actions.