Knowledge Base
Your business, answering customers 24/7.
Nviti uses your uploaded articles, documents, website data, policies, product details, and FAQs as the source of truth for every customer response. Customers get clear answers in seconds, not guesses.
Module preview
Knowledge Base
Articles
Create clear text-based answers for FAQs, product guides, support procedures, pricing notes, and policies.
Categories
Group knowledge by product line, department, topic, or workflow so the assistant can retrieve the right context quickly.
Documents
Upload PDFs, Word documents, manuals, guides, and existing business files. Nviti extracts the content for assistant responses.
24/7
Customers can ask questions any time and get answers from your own business data.
1 source
Policies, prices, FAQs, documents, and product details stay organized in one knowledge layer.
Fast handoff
When a conversation needs a person, the assistant can step back and route the customer.
Use cases
Where this module makes money back.
These are practical ways businesses can deploy this module without changing the channel customers already use.
Why it matters
Most teams already have demand coming through messages. The problem is that the work is scattered across chats, spreadsheets, staff phones, and manual follow-ups. This module turns that activity into a repeatable system.
Customer support
Answer questions about pricing, delivery, refunds, service hours, onboarding, product specs, or availability.
Church and community information
Share service times, department contacts, events, first-timer information, and prayer request guidance.
Sales enablement
Give leads consistent answers about packages, offers, requirements, and next steps before your team joins.
Internal policy support
Help staff and customers find accurate information from manuals, SOPs, and policy documents.
How it works
From setup to customer outcome.
Start with the information, products, audiences, or forms your business already uses. Nviti turns them into structured WhatsApp experiences, then keeps the next step moving automatically.
Articles
Create clear text-based answers for FAQs, product guides, support procedures, pricing notes, and policies.
Categories
Group knowledge by product line, department, topic, or workflow so the assistant can retrieve the right context quickly.
Upload your source material
Add articles, categories, documents, FAQs, website information, and policies to the knowledge base.
Connect it to your assistant
Attach the right documents and topics to the assistant that handles your WhatsApp or web conversations.
Test and refine
Use the AI playground and real conversation reviews to improve weak answers and add missing information.
Keep it current
Update pricing, policies, inventory notes, and announcements so the assistant keeps giving reliable answers.