Our latest Marketing posts below.
Your Support System Gets Smarter Every Day (No, Really!) Remember when you had to keep training your support team on the s...
Intent Filtering: Finding Hidden Opportunities in Customer Conversations Every customer message contains more than just words. Behin...
Your Customers Are on WhatsApp. Your Business Should Be Too.With over 2 billion users, WhatsApp is more than a messaging app - it's a powerful ma...
Transform Your Customer Support into Your Secret WeaponEver feel like your customer support is just... keeping up? What if it could be your competitiv...
From Burnout to Breakthrough: A Day in the Life of a Modern Support AgentMeet Sarah. She's a customer support agent at a growing online business....
Stop Waiting for Problems. Start Preventing Them.For years, the goal of customer service was to be good at reacting to problems. A customer has an iss...
