Evolving Support
Your Support System Gets Smarter Every Day (No, Really!) Remember when you had to ...
Marketing Articles
Our latest Marketing posts below.
Intent Filtering
Intent Filtering: Finding Hidden Opportunities in Customer Conversations Every customer mess...
The Ultimate Guide to WhatsApp Marketing for E-commerce
Your Customers Are on WhatsApp. Your Business Should Be Too.With over 2 billion users, WhatsApp is more than a...
Why Nviti.ng?
Transform Your Customer Support into Your Secret WeaponEver feel like your customer support is just... keeping...
Life Before and After Nviti.ng: A Support Agent's Story
From Burnout to Breakthrough: A Day in the Life of a Modern Support AgentMeet Sarah. She's a customer sup...
The Future of Customer Experience is Proactive, Not Reactive
Stop Waiting for Problems. Start Preventing Them.For years, the goal of customer service was to be good at rea...