Automate the Boring Stuff: A Guide to Customer Support Workflows
Free Your Team to Do What They Do Best: Be Human.How much of your support team's day is spent on repetiti...
Marketing Articles
Our latest Marketing posts below.
How to Provide 5-Star Customer Support (Without a 5-Star Budget)
Big-Brand Service on a Small-Business BudgetYou want to offer the kind of instant, 24/7, personalized support ...
Case Study: How E-commerce Businesses are Winning with Nviti.ng
The E-commerce Challenge: High Volume, High ExpectationsOnline retail is more competitive than ever. Customers...
Your Customers Are Talking. Here's How to Listen with Nviti.ng.
Turn Customer Feedback from a Chore into a SuperpowerEvery business wants to be "customer-centric," ...
Data-Driven Decisions: Using Conversation Insights to Grow Your Business
Your Customer Conversations Are a Goldmine of Data. Are You Listening?Every day, your customers are telling yo...
Beyond the Ticket: Why AI-First Support Beats the Traditional Helpdesk (A Look at Nviti.ng vs. Zendesk)
Your Support Isn't a Queue of Tickets. It's a Series of Conversations.For years, platforms like Zend...