API Settings: Connect Everything, Automate Anything

Your Nviti.ng API is your gateway to integrating AI customer support with all your existing business tools. Whether you're connecting to your CRM, automating workflows, or building custom applications, your API settings give you the power to make everything work together seamlessly.

Think of API settings as your integration command center - where you create the keys that unlock powerful automations and connections.

Creating Your API Keys (Your Integration Passports)

API keys are like digital passports that let your applications securely connect to your Nviti.ng account. Each key can be configured for specific purposes and revoked if needed.

The Simple Process:

  1. Navigate to Settings → API - your integration control center
  2. Click "Generate New API Key" - time to create your connection
  3. Name it descriptively - use clear names like:
    • "Salesforce CRM Integration"
    • "Website Contact Form Automation"
    • "Mobile App Customer Support"
    • "Zapier Workflow Connector"
  4. Copy and secure your key - ⚠️ Critical: This appears only once! Save it immediately in your password manager or secure documentation.

What You Can Build with the API

The Nviti.ng API opens up endless possibilities for automation and integration:

Customer Support Automation

  • Send messages to AI assistants - trigger conversations from your website forms, apps, or other systems
  • Retrieve conversation histories - pull chat data into your CRM or analytics tools
  • Get real-time conversation status - know when customers need human attention

Knowledge Management

  • Update knowledge base content - automatically add new articles from your documentation system
  • Sync product information - keep AI assistants updated with current inventory, pricing, policies
  • Manage categories and organization - programmatically organize your knowledge base

Business Intelligence

  • Export conversation analytics - pull data into your business intelligence tools
  • Monitor AI performance - track success rates and identify improvement opportunities
  • Custom reporting - create dashboards that combine Nviti.ng data with your other business metrics

API Documentation: Check our comprehensive API docs for endpoints, request formats, authentication methods, and code examples.

Smart API Key Management

Your API settings page is your security control center for all integrations:

Key Overview:

  • Active keys list - see all your current API connections
  • Usage tracking - monitor which keys are being used and how frequently
  • Last used dates - identify dormant keys that might be candidates for removal
  • Clear naming - your descriptive names make management easy

Key Lifecycle Management:

  • Revoke immediately if a key is compromised or no longer needed
  • Generate replacements when rotating keys for security
  • Test connectivity before deploying keys to production systems

Security That Actually Works (Not Just Complicated)

API security doesn't have to be rocket science, but it does need to be taken seriously:

The Non-Negotiable Rules

Treat API Keys Like Cash: Never share them publicly, don't commit them to GitHub, don't email them in plain text. They're literally the keys to your business data.

Environment Variables Are Your Friend: Store keys as environment variables in your applications:

NVITI_API_KEY=your_key_here

This keeps them out of your code and makes them easy to manage across different environments.

One Key Per Purpose: Create separate keys for:

  • Development/testing environments
  • Production applications
  • Different team members or integrations
  • Various third-party services

This way, if one integration gets compromised, you don't have to regenerate keys for everything else.

Smart Security Practices

Regular Key Rotation: Change your API keys periodically (quarterly is a good start). Treat it like changing important passwords.

Monitor Usage Patterns: Keep an eye on API usage in your dashboard. Unusual patterns might indicate unauthorized access.

Clean House Regularly: Remove API keys for:

  • Discontinued integrations
  • Former team members' projects
  • Testing environments that are no longer active
  • Third-party services you no longer use

Development Best Practices

Separate Development and Production: Never use production API keys for testing. Create separate keys for each environment.

Documentation: Keep a secure record of which keys are used where - helps with troubleshooting and security audits.

Error Handling: Build proper error handling into your applications for when API keys expire or get revoked.

Common Integration Scenarios

CRM Synchronization: Connect customer conversations to your sales pipeline for better lead management.

Support Ticket Creation: Automatically create support tickets for conversations that need human follow-up.

Analytics and Reporting: Pull conversation data into your business intelligence tools for custom dashboards.

E-commerce Integration: Sync product information, inventory levels, and customer data for better AI responses.

Marketing Automation: Trigger email campaigns or lead scoring based on customer support interactions.

Troubleshooting API Issues

Key Not Working: Check that it's copied correctly and hasn't been accidentally truncated. API keys are long and easy to copy incorrectly.

Permission Errors: Ensure your key has the necessary permissions for the operations you're trying to perform.

Rate Limiting: If you're hitting API limits, check your usage patterns or consider upgrading your plan for higher limits.

Your API is a powerful tool for creating seamless customer experiences. Use it wisely, secure it properly, and it will help you build amazing integrations that delight customers and streamline operations.

For more comprehensive security guidance, check out our Security Settings documentation.

Keywords

API settings, API keys, application integration, security best practices, automation, CRM integration, developer tools, API management, third-party integration, business automation