Scheduled Messages is a WhatsApp campaign resource with a wizard for template, recipients, and timing. For current campaigns with sender-readiness checks, template-variable mapping, audience selection, and delivery tracking, start with Broadcasts.
Create a scheduled message
Where this resource is available to your role:
- Enter the Campaign Name.
- Select the WhatsApp Business Account and WhatsApp Template offered by the form.
- Choose the recipient source: Custom Audiences, CSV File, or manual recipients.
- For manual recipients, provide each name and phone number.
- Choose Scheduled At, or Send Immediately.
- Review the recipient list and save.
A scheduled timestamp defines when processing is due. It does not automatically calculate each recipient's local time or guarantee an exact arrival time.
Monitor progress
The table shows the campaign name, status, scheduled time, total recipients, sent count, and failed count. Statuses include pending, processing, sent, failed, and partial failure. Editing is available while a record is pending.
“Sent” describes send processing; it is not proof of delivery, opening, a button click, or a purchase. This resource does not provide the conversion and ROI dashboard described in some older guides.
Prepare recipients
Use valid international phone numbers and a list you are authorized to contact. Check the selected sender and template before dispatch. CSV behavior depends on this resource's import path; do not assume it has the same matching rules as Custom Audience imports.
For recurring or event-driven customer journeys, configure Broadcasts or a supported workflow, then test its trigger and repeat behavior.