Every Feature, Every Possibility: Your Complete Nviti.ng Toolkit
Nviti.ng isn't just an AI chatbot - it's a complete customer engagement platform designed to transform every interaction into an opportunity. From basic chat widgets to advanced conversation analytics, every feature works together to help you deliver exceptional customer experiences.
This comprehensive overview shows you everything that's possible with Nviti.ng, organized by the value they bring to your business.
Core Features
| Feature | Description |
|---|---|
| Monthly Credits | One credit covers all AI-powered interactions with a single customer for an entire day. |
| User Seats | The number of team members who can access and use the platform. |
| AI Assistants | Create and manage AI-powered chatbots to handle customer inquiries. |
| Basic Chatbot | A website widget that allows visitors to interact with your AI assistants. |
| Knowledge Base Docs | Upload documents to train your AI assistants and provide them with the information they need to answer questions. |
| Basic Analytics | Track key metrics such as conversation volume to monitor your AI assistants' performance. |
| Conversation History | Access and review past conversations to gain insights and improve your customer support. |
| Customizable Chat Widget | Customize the appearance of your chat widget to match your brand. |
| Remove 'Powered by' Branding | Remove the "Powered by Nviti.ng" branding from your chat widget. |
Advanced Features
| Feature | Description |
|---|---|
| Advanced Analytics | Gain deeper insights with advanced metrics such as AI resolution rate and human handover rate. |
| Basic Integrations (Zapier) | Connect Nviti.ng with thousands of other apps and services using Zapier. |
| Advanced Automation | Set up advanced automation rules, such as keyword-based handover, to streamline your workflows. |
| API Access | Integrate Nviti.ng with your own applications and systems using our API. |
| Team Roles & Permissions | Assign different roles and permissions to your team members to control their access to various features. |
| Conversation Insights | Get advanced insights into your conversations, including emotion analysis and lead scoring. |
| Service Level Agreement (SLA) | A formal agreement that guarantees a certain level of service and support. |
| Deployment Options | Choose from a range of deployment options, including on-premise and private cloud. |
Integrations
| Feature | Description |
|---|---|
| WhatsApp Integrations | Connect your WhatsApp Business account to engage with customers on the world's most popular messaging app. |
| Companies | Manage multiple companies or brands from a single account. |
| Instagram Integration | Connect your Instagram account to respond to comments and messages from your followers. |
| WhatsApp Marketing | Launch and manage WhatsApp marketing campaigns to reach a wider audience. |
| Custom .nvt.ng domain | Get a custom domain for your Nviti.ng workspace to create a more professional and branded experience. |
Support
| Feature | Description |
|---|---|
| AI Support | Get assistance from our AI-powered support system. |
| Email & Live Chat | Get help from our support team via email and live chat. |
| Priority Support | Get faster response times and priority access to our support team. |
| Dedicated Channel | Get a dedicated support channel for your team to communicate with our support staff. |
| Dedicated Manager | Get a dedicated account manager to help you with onboarding, training, and ongoing support. |
Your Feature Journey
Start Simple: Begin with core features like AI assistants and knowledge base to establish your foundation.
Add Channels: Expand to WhatsApp, Instagram, and other platforms as your confidence grows.
Optimize Performance: Use advanced analytics and conversation insights to refine your approach.
Scale Operations: Leverage API access, team roles, and automation for enterprise-level efficiency.
Every feature is designed to work together, creating a customer support ecosystem that grows more powerful as you add new capabilities.
Keywords
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