From Signup to Success: Your Nviti.ng Journey Begins

Setting up your Nviti.ng account is the first step toward revolutionizing your customer support. In just a few minutes, you'll go from curious visitor to having a fully operational AI assistant ready to help your customers 24/7.

The best part? Everything is designed to be simple and intuitive - no technical expertise required.

Creating Your Account (2 Minutes)

Think of this as getting the keys to your new customer support headquarters. We keep it simple because you have a business to run.

The Sign-Up Process

  1. Hit "Get Started" on the Nviti.ng homepage - you're about to join thousands of businesses providing better customer support
  2. Fill in your details (we only ask for what we actually need):
    • Your name - so we know who we're helping
    • Email address - this becomes your login and how we'll send you important updates
    • Strong password - mix letters, numbers, and symbols to keep your business data secure
  3. Quick legal check - accept our Terms of Service and Privacy Policy (we keep these readable, not legal-jargon heavy)
  4. Verify your email - check your inbox and click the verification link (it helps us keep fake accounts out)

Your First Login

Once verified:

  1. Head back to the login page
  2. Enter your email and password
  3. Click "Login" and get ready for something special

What happens next? You're automatically whisked away to our Onboarding Wizard - a friendly, step-by-step guide that gets your AI assistant up and running in minutes, not hours.

The Magic Onboarding Wizard (10 Minutes to AI-Powered Support)

This isn't your typical boring setup process. Our wizard is designed around one goal: get you helping customers with AI as quickly as possible. Four simple steps, each building on the last.

Step 1: Tell Us About Your Business

We need to understand your business so your AI assistant can represent you perfectly.

Business Essentials:

  • Company name - what your customers know you as
  • Contact email - where we'll send important updates
  • Phone number - for account verification if needed
  • Business address - helps with local customer context

Your Digital Identity:

  • Your website - so your AI understands your existing online presence
  • Choose your subdomain - this creates your unique Nviti.ng URL like yourcompany.nviti.ng (pick something memorable - you might share this with team members)

Step 2: Design Your AI Assistant's Personality

This is where the magic happens - you're essentially hiring your first AI team member. Take a moment to think about how you want them to represent your business.

Give Your Assistant Identity:

  • Name your AI - could be your business name, something friendly like "Alex," or "Support Assistant"
  • Set the tone - Professional for B2B, Friendly for retail, or Custom for your unique voice

Train Your AI (The Most Important Part!): Write clear instructions about how your AI should behave. Think of it like training instructions for a new employee:

  • "Always be helpful and patient with customers"
  • "Our return policy is 30 days, no questions asked"
  • "If you don't know something, admit it and offer to connect them with a human"
  • "We're a family business that's been serving customers since 2010"

Pro tip: The more specific you are here, the better your AI will represent your business.

Step 3: Choose Your First Channel

Your AI needs a way to talk to customers. Start with what's easiest - you can always add more channels later.

Website Chat Widget (Recommended first choice):

  • Give it a name for your reference (like "Main Website Chat")
  • Pick your brand colors - the chat bubble will match your website's look
  • Write welcoming messages - what should customers see when they first start chatting?

WhatsApp Business (Great second channel): If your customers use WhatsApp, this connects your AI to their favorite messaging app.

Step 4: Feed Your AI's Brain

Your assistant is only as smart as the information you give it. Start with the essentials - you can always add more later.

Two Easy Ways to Add Knowledge:

Option 1: Add Website URLs (up to 4 links)

  • Your FAQ page
  • Product descriptions
  • Help documentation
  • About us page

Option 2: Upload Documents (up to 4 files)

  • PDF manuals or guides
  • Word documents with policies
  • Text files with common questions
  • Any other relevant business documents

What happens after step 4? You're redirected to your dashboard where your AI assistant is already learning from the information you provided and getting ready to help your first customer!

You're Ready to Transform Customer Support

Congratulations! You've just set up an AI-powered customer support system that works 24/7. Your assistant is now ready to help customers, and you can monitor and improve its performance from your dashboard.

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