Use the AI Playground to test assistant configurations before publishing changes to the live assistant. Review the selected assistant and any connected tools before testing; an external integration may still perform real work.
Features
This billing chapter explains the separate Playground balance; the written guide below covers Playground testing.
- Safe Experimentation: Test different AI parameters without affecting your live assistants.
- Real-time Feedback: See how your changes affect the AI's responses in real-time.
- Publish Configurations: Once you're happy with a configuration, you can publish it to your live assistant.
How to Use the AI Playground
- Navigate to the AI Playground: You can find the AI Playground in the Chat Zone menu.
- Select an Assistant: Choose the AI assistant you want to test from the dropdown menu.
- Adjust the Parameters: Use the settings panel to adjust the AI's parameters, such as:
- Personality and Tone: Define how the AI should sound to your users.
- Temperature: Control the randomness of the AI's responses.
- History Size: Determine how much of the conversation history the AI should remember.
- Knowledge Settings: Configure how the AI should use your knowledge base.
- Start a Conversation: Have a conversation with the AI to see how it responds.
- Publish Your Configuration: If you're happy with the results, you can publish the configuration to your live assistant.
By using the AI Playground, you can fine-tune your AI assistants to provide the best possible experience for your users.
Publishing updates the selected live assistant and saves a configuration version. Review the changes and test the customer-facing channel after publication. Saving Playground configuration alone is different from publishing it.
Playground Credits
To ensure a safe testing environment that doesn't unexpectedly drain your production budget, the AI Playground uses its own dedicated credit balance.
Managing Playground Credits
- Dedicated Balance: You can see your remaining playground credits at the top of the Playground screen.
- Transferring Credits: If you run out of playground credits, you can transfer them from your main account balance.
- Click the Add Credits button in the Playground.
- Enter the amount of credits you wish to move from your main balance.
- Confirm the transfer.
- Safe Testing: This allows you to allocate a specific "budget" for experimentation and development while keeping Playground consumption separate. Transfers reduce the main balance, so keep enough credits for live work.
Note: Credits transferred to the playground are dedicated to playground usage and help you monitor the cost of your AI configurations during the testing phase.