Your Command Center: Understanding the Dashboard
Welcome to your dashboard - this is mission control for your AI-powered customer support. Everything you need to monitor, manage, and improve your customer service operation is right here.
Think of it as your business intelligence center meets control room. You can see how your AI is performing, jump into customer conversations, and access all your tools from one place.
Your Dashboard at a Glance
When you log in, you'll immediately see what matters most: how your business is performing and where your attention might be needed.
The Left Sidebar: Your Navigation Hub
The sidebar is organized around your workflow - the things you do most often are easy to find:
Core Operations:
- AI Assistants: Train and manage your AI team
- Chat Zone: Jump into live conversations with customers
- Knowledge Base: Keep your AI smart with up-to-date information
- Channels: Connect to WhatsApp, website widgets, and other platforms
Business Management:
- Analytics: See how your AI and team are performing
- Settings: Manage your account, billing, and team access
- Media Library: Organize images and files for your knowledge base
The Main Dashboard: What's Happening Right Now
The center of your screen shows the metrics that matter:
Performance Indicators You'll Love:
- Conversations handled today/this week/this month
- AI success rate: How often your AI resolved issues without human help
- Response time: How quickly customers get help
- Customer satisfaction: Real feedback from the people you're helping
- Busiest channels: Where most of your customer interactions happen
Activity Feed: Stay in the Loop
The recent activity section keeps you informed:
- New conversations that might need your attention
- Knowledge base updates from your team
- System updates and new feature announcements
- Performance alerts when something needs your attention
Making Your Dashboard Work for You
Right now, your dashboard shows the most important metrics for most businesses. As we continue to improve Nviti.ng, we're planning to add dashboard customization so you can:
- Pin your favorite metrics to the top
- Create custom views for different team members
- Set up alerts for the numbers you care about most
Your Daily Dashboard Routine
Most successful users develop a daily dashboard routine:
- Check overnight activity - see what happened while you were away
- Review AI performance - spot any issues or improvements needed
- Look for conversation patterns - identify common questions that might need knowledge base updates
- Monitor satisfaction scores - celebrate wins and address any concerns
Ready to Set Up Your AI?
Your dashboard is most useful when your AI assistant is active and helping customers. If you haven't set up your assistant yet, our Quick Start Guide will get you running in minutes.
Keywords
dashboard overview, business metrics, AI performance monitoring, customer service analytics, conversation tracking, support dashboard, KPI indicators, activity feed, business intelligence, customer satisfaction tracking