Find Your Perfect Plan: From Startup to Enterprise

Every business is different, and your customer support needs should reflect that. Our plans are designed around real business scenarios - from solo entrepreneurs testing AI support to large enterprises handling thousands of daily conversations.

Think of this as choosing the right vehicle for your journey: you need something that fits your current needs while being able to handle your growth ambitions.

🚀 Spark Plan - Perfect for Starting Your AI Journey

Best for: Solo entrepreneurs, consultants, small service businesses testing AI customer support

The Story: You're ready to try AI customer support but want to start small and learn what works. Maybe you get 5-10 customer inquiries daily and want to see how AI can help without breaking the budget.

What You Get:

  • 150 monthly credits - enough for 150 customers daily, or 5 conversations per day
  • Just you - 1 user seat for the business owner
  • 2 AI assistants - maybe one for general support, one for sales
  • Basic knowledge base - up to 10 documents to train your AI
  • WhatsApp connection - start meeting customers where they are
  • AI-powered support - get help setting everything up

Perfect if: You're testing AI support, have under 20 customer conversations per day, or want to see ROI before scaling up.

🔥 Ignite Plan - Growing Your Customer Engagement

Best for: Small businesses with growing customer bases, online stores, service companies with small teams

The Story: Business is picking up! You're getting 20-30 customer inquiries daily, maybe have a virtual assistant or part-time team member, and you're ready to look more professional while handling more volume.

What You Get:

  • 500 monthly credits - room for growth and busy periods
  • 4 user seats - bring your small team into the conversation
  • 5 AI assistants - specialize them for different purposes
  • 30 knowledge documents - comprehensive AI training
  • 3 WhatsApp & Instagram accounts - multi-channel presence
  • Email & live chat support - real humans when you need help
  • Custom domain - your-business.nvti.ng for professional branding

Perfect if: You have 10-50 daily conversations, a small team, and want professional AI support that grows with you.

📈 Growth Plan - Scaling Your Success

Best for: Established businesses, growing e-commerce sites, companies with dedicated customer service teams

The Story: You're handling 50-100+ customer conversations daily, have a dedicated team, and you need insights into what's working. You want advanced analytics and the flexibility to optimize your support strategy.

What You Get:

  • 1,500 monthly credits - handle busy seasons and growth spurts
  • 8 user seats - room for specialized team roles
  • 10 AI assistants - different assistants for different purposes
  • 50 knowledge documents - comprehensive, detailed AI training
  • 5 social accounts - multi-channel customer engagement
  • Advanced analytics - understand your customer patterns and AI performance
  • Priority support - faster responses when you need help

Perfect if: You need detailed insights into customer behavior, want to optimize AI performance, and have 50-150 daily conversations.

⚡ Scale Plan - Enterprise-Ready Power

Best for: Established companies, growing enterprises, businesses with complex customer service needs

The Story: Customer support is a critical business function. You need enterprise features like API access, custom automations, and white-label branding. You're handling hundreds of conversations and need unlimited flexibility.

What You Get:

  • 5,000 monthly credits - handle serious volume with room to grow
  • 20 user seats - full customer service teams
  • Unlimited AI assistants - specialize for every use case
  • Unlimited knowledge base - comprehensive AI training library
  • 10 social accounts - complete multi-channel presence
  • API access - integrate with your existing business systems
  • Remove branding - white-label customer experience
  • Advanced automation - complex workflows and triggers

Perfect if: Customer support is mission-critical, you need custom integrations, and you handle 100-500+ daily conversations.

🏆 Pro Plan - Professional Excellence

Best for: Customer-centric businesses, companies where support drives revenue, teams focused on conversion optimization

The Story: Customer support isn't just support - it's sales, retention, and brand experience. You need conversation insights, lead scoring, emotion detection, and unlimited team access to maximize every interaction.

What You Get:

  • 15,000 monthly credits - handle high volume with confidence
  • Unlimited team members - everyone can contribute to customer success
  • Unlimited AI assistants - specialized AI for every scenario
  • 20 social accounts - omnichannel customer engagement
  • Conversation insights - emotion analysis, lead scoring, intent detection
  • Dedicated support channel - priority access to our expert team

Perfect if: Every customer interaction matters for revenue, you need deep conversation analytics, and you're handling 300-800+ daily conversations.

🌟 Enterprise Plan - Custom Excellence

Best for: Large organizations, companies with unique requirements, businesses needing custom deployment and SLAs

The Story: You're not just buying software - you're partnering with us for customer success. You need custom solutions, dedicated support, guaranteed uptime, and integration with your existing enterprise systems.

What You Get:

  • 50,000+ monthly credits - virtually unlimited conversation capacity
  • Unlimited everything - users, assistants, integrations, flexibility
  • Custom integrations - we'll build what you need
  • Service Level Agreement - guaranteed uptime and response times
  • Dedicated account manager - your personal customer success partner
  • Custom deployment - on-premise, private cloud, or hybrid options

Perfect if: You need custom solutions, guaranteed service levels, and handle 1000+ daily conversations across complex business scenarios.

Choosing Your Plan

Start Simple: Most businesses begin with Spark or Ignite to test AI support, then upgrade as they see results.

Plan for Growth: Consider where you'll be in 6 months - upgrading is instant, but you don't want to hit limits during busy periods.

Value Optimization: Higher plans often provide better per-credit pricing plus features that can improve efficiency beyond their cost.

Migration Support: Our team helps you transition between plans smoothly - no downtime, no lost conversations, no headaches.

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