Review potential leads
Nviti can record a lead score, intent, emotion, and recommendations for analyzed conversations. Use these signals to identify conversations your sales team should review.
Related video lesson
Related CRM lesson: reviewed qualification is separate from the legacy conversation lead score. Availability depends on the enabled release and your permissions.
Find promising conversations
Open Inbox and review the available customer context and lead-score history. Use Analytics to understand lead-score distributions across a reporting period, and Smart Audiences to segment visitors by supported conversation conditions.
The legacy Leads page is hidden from the standard sidebar. Existing authorized links may still open it; the main conversation experience is the starting point for current work.
Follow up with context
Read the conversation, confirm what the customer asked for, and use a permitted contact channel. A score is an AI-generated estimate of interest, not a verified qualification, purchase commitment, or marketing opt-in.
For repeatable follow-up, define an audience and a tested workflow or campaign. See Visitors and Broadcasts.