Chat Zone: Where Conversations Happen
The Chat Zone is your central hub for managing all visitor conversations across connected channels. From live chats to historical interactions, leads, and AI testing — everything happens here.
What You Can Do
Conversations
View, search, and manage all ongoing and past conversations with your visitors across WhatsApp, Instagram, Messenger, and your website chat widget.
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Interactions
Dive into individual interaction records with full message history, visitor context, and workflow activity logs.
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View Interaction
Get a detailed view of a single interaction, including the complete message timeline, visitor information, and any automated workflow actions that took place.
Learn more about View Interaction →
AI Playground
Test and refine your AI assistant's responses in a sandbox environment before going live. Experiment with different prompts and see how your assistant handles various scenarios.
Learn more about AI Playground →
Human Handover
Seamlessly transfer conversations from AI to human agents when the AI can't handle a request or when a visitor specifically asks to speak with a person.
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Leads
Track and manage potential customers captured through your conversations, forms, and automated workflows. Score and prioritize leads based on their engagement and intent.
Analytics
Understand conversation patterns, response times, visitor engagement, and AI performance with detailed analytics and visual reports.
Chat Zone Features
A deep dive into all the chat features available to you — message types, quick replies, file sharing, visitor profiles, and more.
Learn more about Chat Zone Features →
Getting Started
- Open the Chat Zone — Find it in your sidebar under the Chat Zone group
- View your conversations — See all active and past visitor interactions
- Test your AI — Use the AI Playground to refine your assistant's responses
- Track leads — Monitor potential customers captured through your channels
- Review analytics — Understand how your conversations are performing
Keywords
chat zone, conversations, interactions, AI playground, human handover, leads, analytics, chat features, visitor management, live chat