An interaction is a conversation record containing customer messages and the assistant or team's replies. Use Inbox in the workspace to find these records across connected channels.
- Select the intended company.
- Open Inbox and find the customer or recent activity.
- Open a conversation to review its timeline.
- Use the information control for recorded visitor context and AI analysis.
- If you need to reply, confirm human takeover first.
Some older links and permission labels use “Interactions.” The current conversation list and detail page provide the working experience; there is no need to find a separate “Join Conversation” action.
See Inbox and View Interaction.
Related video lesson
Follow the Inbox conversation review and ownership chapters.