The Interactions page is your central hub for managing all the conversations that are happening on your website. It provides a real-time view of the interactions between your visitors and your AI assistants, and it allows you to step in and take over the conversation when a human touch is needed.
Features
- Real-time Monitoring: See a live feed of all the conversations that are happening on your website.
- Conversation Details: View the full history of each conversation, including the messages, the visitor's details, and the AI's analysis.
- Human Handover: Take over the conversation from the AI assistant at any time.
- Smart Filtering: Filter conversations by status, assignee, and other criteria to quickly find the conversations that need your attention.
How to Use the Interactions Page
- Navigate to the Interactions Page: You can find the Interactions page in the Chat Zone menu.
- View the Conversation List: The main page displays a list of all the active conversations.
- View a Conversation: Click on a conversation to view its details.
- Take Over a Conversation: If you need to step in and take over a conversation, you can do so by clicking on the Join Conversation button.
- Filter Conversations: Use the filters at the top of the page to narrow down the list of conversations.
The Interactions page is a powerful tool that allows you to provide real-time support to your visitors and ensure that they have a great experience on your website.