The dashboard provides a summary of AI credit balances and conversation activity, plus quick links to assistants, conversations, and knowledge.
Financial performance
This chapter explains the dashboard balances before moving into billing.
| Card | Meaning |
|---|---|
| Available Credits | Remaining AI credits, including outstanding negative balances. |
| Playground Credits | The separate balance available for Playground activity. |
| Processed Messages | Messages recorded as handled by an assistant. |
Message performance
| Card | Meaning |
|---|---|
| Conversations Analysed | Conversations with a recorded lead score. |
| Time Saved | An estimate calculated from stored message time-saved values; it is not measured employee working time. |
| AI Handled Rate (%) | The share of conversations whose recorded intent is RESOLVED. |
The cards refresh periodically and may briefly show cached values. Their visibility is controlled by permissions; the page does not offer a personal widget layout editor.
For date-range reporting, use Conversation Analytics. For balances, purchases, and expiry dates, use Billing.
A useful daily review
Check your balances, open conversations that need attention, and review recurring unanswered questions. Update assistant instructions or knowledge when the evidence shows a gap.