Getting started with Nviti
Nviti helps customers get things done through conversation. Configure an AI assistant to answer questions from your business knowledge, collect information, invoke tools, and guide customers through forms, bookings, or support workflows.
Offer that experience on a website, a branded full-page web app, inside a mobile app through the SDKs, or on WhatsApp. Sharing an assistant does not make every channel's features, identity, or delivery rules identical. Start with the channel comparison.
These guides help you configure your workspace, connect a channel, and test your first customer journey. AI responses still need evaluation: use tools for current business data and provide a path to a human when needed.
- Set up your account.
- Complete onboarding.
- Launch and test your first customer journey.
- Explore the workspace.
- Review the feature overview.
Follow the video courses
Follow the complete opening lesson, then use the linked setup guides.
Browse Video tutorials for the setup and automation, ecommerce, and industry-demo playlists. Focused walkthroughs appear beside the relevant instructions throughout these guides.
Mobile experiences
Use Mobile access to understand browser and PWA access. Developers embedding customer chat in an existing app should use Embed Mobile Chat.
Explore before building
Use the industry demo guide to try example journeys. Demo accounts and transactions are fictional; they do not connect to your company's live systems.
Get help
Use the documentation help action on supported workspace pages to open the relevant guide. Tours may also be available to introduce a page.
When contacting support, include the company, feature, approximate time, and a short description of what happened. Include an error reference when one is shown, and leave out passwords and access tokens.