Your Subscription: Flexible Growth for Your Business
Your Nviti.ng subscription grows with your business. Whether you're just starting out or scaling rapidly, changing your plan should be simple, transparent, and immediate when you need more power.
Think of subscription management as your business growth accelerator - upgrade when opportunity knocks, adjust when priorities shift, all without disrupting your customer support.
Checking Your Current Plan (Know Where You Stand)
Understanding your current subscription helps you plan for growth and optimize your usage:
Quick Access: Navigate to Settings → Subscription to see everything at a glance
What You'll Find:
- Your current plan level and what it includes
- Credits used this month vs. your allowance
- Team members and how many seats you have available
- Next billing date and amount
- Usage patterns to help you optimize or plan upgrades
Upgrading When Opportunity Knocks
Growing fast? Hit your conversation limit? Ready for advanced features? Upgrading is immediate and seamless.
When to Consider Upgrading:
- You're regularly hitting your monthly credit limit
- You need more team members to handle customer volume
- You want advanced features like API access or conversation insights
- Your business is growing and you need more AI assistants
The Upgrade Process:
- Review your options - click "Upgrade Plan" to see what's available
- Compare features - see exactly what you'll gain with each tier
- Choose your new plan - select the level that fits your growth
- Confirm and activate - changes take effect immediately
Smart Upgrade Timing: Upgrades are prorated, so you only pay for the time remaining in your billing cycle. No wasted money, no waiting periods.
Adjusting When Needs Change
Sometimes business priorities shift, seasonal patterns change, or you need to optimize costs. Downgrading should be just as smooth as upgrading.
Common Downgrade Scenarios:
- Seasonal business that needs fewer resources during slow periods
- Testing period is over and you want to settle into a sustainable plan
- Budget adjustments require temporary cost optimization
- Your team size has decreased
The Downgrade Process:
- Select "Downgrade Plan" from your subscription page
- Review the changes - see exactly what features you'll lose
- Choose timing - downgrades typically take effect at your next billing cycle
- Confirm your decision - you'll keep current features until the change
Important: You'll retain access to all your current plan features until your next billing date, so you're never left without functionality you've paid for.
Smart Subscription Management Tips
Monitor Your Usage:
- Check your credit usage mid-month to avoid surprises
- Track busy periods to anticipate when you might need more capacity
- Use analytics to understand if you're using your plan efficiently
Plan for Growth:
- Consider upgrading before you hit limits during busy periods
- Take advantage of annual pricing discounts for long-term savings
- Factor in team growth when selecting user seat requirements
Optimize for Value:
- Higher-tier plans often provide better per-credit value
- Advanced features can improve efficiency more than their cost
- Consider the time saved with premium features vs. manual work
Related Resources
Payment Management: Check out our Billing guide for payment methods, invoices, and usage tracking.
Plan Comparison: Review our Pricing documentation to understand all available options and features.
Feature Details: Visit our Plans overview to dive deep into what each tier includes.
Need Help Deciding?
Our support team can help you analyze your usage patterns and recommend the right plan for your business goals. We want you to get maximum value from your Nviti.ng subscription.
Contact Support When:
- You're unsure which plan fits your projected growth
- You need custom features not available in standard plans
- You have questions about billing timing or proration
- You want to discuss enterprise-level needs
Your subscription should work for your business, not against it. We're here to make sure you have exactly the right level of service for your success.
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