Mobile access
You can open Nviti in a mobile browser to access the workspace with your existing account. The features shown depend on your permissions and the screen you open.
Customer chat and PWA
A company's published chat site can offer a full-page customer conversation and an installable PWA. Open the company's supplied link and use the browser's installation option when available.
- Start or resume a conversation with the configured assistant.
- Use forms, bookings, and media supported by that chat experience.
- Review saved Forms and Bookings when records exist for the current visitor session.
- Use the bell to request browser notification permission on supported devices.
Installation does not guarantee background notifications. Browser support, device settings, permission, and a valid push subscription all affect notification availability. Marketing consent is a separate option under Help.
Open the published chat link in a supported external browser if an in-app browser does not offer installation. After installation, open the installed app and use its notification bell; test a new reply while that app is backgrounded. See Notifications and delivery for the complete checklist.
Embed chat in your own app
Android, iOS, Flutter, and React Native SDKs host the shared customer chat experience. They require integration by your development team and are separate from a staff inbox app. Follow Embed Mobile Chat for authenticated sessions, native permissions, and lifecycle handling.
This guide does not provide a verified App Store or Play Store download for a standalone staff app. Use the workspace in your browser or a release supplied by Nviti for your organization.
Troubleshooting
If chat or notifications are unavailable, check your connection, the company's published link, and browser permissions. For an embedded app, report the app version and affected action to its support team.
Native staff workspace
Nviti also has a separately supplied Flutter staff app. Its role-aware navigation, CRM, Helpdesk, KB, forms, bookings, orders and appearance controls are documented in Native mobile workspace. This is distinct from installing the customer chat PWA. See the release notes there before expecting newer Helpdesk actions on your installed APK.
Watch the native staff workspace
This lesson shows the separately supplied staff app, not PWA installation or SDK integration.