Knowledge Base: Build Your AI's Brain
The Knowledge Base is where you store the information your AI assistant uses to answer questions accurately. By uploading articles, documents, and organizing them into categories, you give your AI a reliable source of truth — so it stops guessing and starts giving real answers.
What You Can Manage
Articles
Write and organize individual knowledge base articles. These are text-based entries that your AI assistant references when answering visitor questions. Think of them as your company's FAQ, product guides, or policy documents.
Categories
Group articles into logical categories for easy navigation and better AI context. Categories help you organize your knowledge base by topic, product line, or department — making it easier to manage and for the AI to find relevant information.
Documents
Upload and manage document files (PDFs, Word docs, etc.) that your AI assistant can reference. The system processes these documents and extracts the content so your AI can use it in conversations.
Quick Access via Modals
You can quickly access documentation without leaving your current page using the Knowledge Base modals. Look for help icons or documentation links within the application to open relevant articles in a popup window, ensuring you get the help you need without losing your context.
Getting Started
- Create your first category — Start with broad topics like "Products," "Policies," or "FAQ"
- Add articles — Write clear, concise answers to common customer questions
- Upload documents — Add existing PDFs, guides, or manuals your team already uses
- Connect to your AI assistant — Make sure your assistant is configured to use the knowledge base
- Test in the AI Playground — Ask questions to see how well your AI uses the knowledge base
Best Practices
- Write for humans first, AI second — Clear, well-structured articles help both your visitors and your AI
- Keep content updated — Outdated information leads to wrong answers. Review your knowledge base regularly.
- Use categories wisely — Don't create too many categories. 5-10 well-organized categories is usually enough.
- Include specifics — Product names, prices, policies, and procedures should be explicit so the AI can give precise answers.
Keywords
knowledge base, AI training, articles, documents, categories, FAQ, AI assistant knowledge, customer support resources