Checkout Flow
The Checkout Flow gives customers a guided way to complete an order inside WhatsApp. It gathers delivery information, lets the customer review the order, and confirms what happens next.
Customer Experience
Depending on your shop setup, a customer can:
- Review all or selected items in their cart.
- Enter their name, phone number, and delivery address.
- Choose an available delivery or payment option.
- Review the items, delivery charge, and total.
- Confirm the order.
- Receive an order reference and, when required, a secure payment link.
Customers can also use the shop experience to browse products, manage their cart, view past orders, and track a current order.
Customize the Flow
Open Shop Settings to adjust the customer-facing parts of checkout, including:
- Screen titles and guidance.
- Delivery field labels.
- Review and confirmation button text.
- Payment selection wording.
- Order success and next-step messages.
Keep labels short because WhatsApp limits space on buttons and form components. Use the body text for additional guidance.
Test Before Launch
Test with a real customer WhatsApp account and at least one active product:
- Add a product with and without a variant.
- Change the quantity and remove an item.
- Check out only some cart items when partial checkout is relevant.
- Confirm required delivery fields are clear.
- Check totals and delivery charges.
- Complete each enabled payment option.
- Verify the confirmation and order-status messages.
Troubleshooting
Checkout does not open
- Confirm order processing is enabled.
- Make sure the connected WhatsApp account is active.
- Check that at least one active, in-stock product is available.
A total or delivery option looks wrong
- Review product price, selected variant, quantity, discount, and delivery settings.
- Save any correction and start a new test checkout.
Related
Keywords
WhatsApp checkout, delivery form, cart review, order confirmation, payment option, order tracking