Your Integration Hub: Connect Everything Together
The Integrations page is your central command center for connecting Nviti.ng with external services and platforms. Think of it as the bridge that lets your AI-powered customer support system talk to the rest of your business tools.
Whether you want to automate workflows with n8n, chat with customers on your website, or connect WhatsApp for business messaging - everything starts here.
What You Can Connect
Workflow Automation: n8n
Connect your n8n workflow automation instance to trigger actions based on customer interactions. When combined with the Workflow Visualizer in your AI Assistants, you can create sophisticated automation chains that handle everything from lead scoring to sending notifications.
Use cases:
- Trigger n8n workflows based on conversation events
- Send data to your CRM when leads are captured
- Create tickets in your support system automatically
- Sync customer data across platforms
Configuration requires:
- Your n8n instance API URL
- API Key for authentication
Learn more about n8n integration →
Website Chat Widgets
Add a smart chat widget to your website that lets visitors interact with your AI assistant. You can connect multiple websites with different configurations or assistants for each.
Two widget types:
WordPress Plugin:
- Dedicated WordPress integration
- Easy setup through the WordPress admin panel
- Customizable appearance to match your brand
Generic JavaScript Widget:
- Works on any website (custom, Shopify, Wix, etc.)
- Simple copy-paste installation
- Full customization of colors and messages
Both widgets support:
- Custom AI assistant selection per widget
- Customizable theme colors
- Configurable header and welcome messages
- Offline message collection
- Visitor form behavior customization
Learn more about Chat Widgets →
WhatsApp Business
Connect your WhatsApp Business account to provide customer support through WhatsApp - one of the world's most popular messaging platforms.
Benefits:
- Verified business account builds customer trust
- Rich messaging with images, documents, and formatted text
- Automatic responses and AI-powered replies
- Seamless handoff to human agents when needed
Setup options:
- Facebook Business integration - Quickest setup, connects through your Facebook Business account
- Manual webhook setup - For advanced users who prefer custom configuration
Facebook Messenger
Connect your Facebook Messenger channel to handle customer conversations directly through Facebook. Perfect for businesses with an active Facebook presence.
Instagram Direct Messages
Connect your Instagram Business account to respond to DMs from your Instagram followers. Great for businesses that use Instagram for marketing and customer engagement.
SMS Bridge
Connect an SMS device to enable text message support. This allows your AI assistant to handle SMS conversations, expanding your communication channels beyond internet-based messaging.
Use cases:
- Customers without internet access
- Fallback when other channels are unavailable
- Simple text-based support workflows
Getting Started with Integrations
Adding Your First Integration
- Navigate to Integrations - Find it in your sidebar under the Integrations group
- Choose your platform - Click the connect button for the service you want to set up
- Configure credentials - Enter the required API keys, tokens, or account information
- Test the connection - Verify that data flows correctly between systems
- Monitor and maintain - Keep an eye on integration health in your dashboard
Managing Multiple Integrations
As your business grows, you may have several integrations running simultaneously. Keep track of:
- Connection status - Are all integrations active and working?
- Credential expiry - Some integrations require periodic re-authentication
- Usage metrics - Monitor how each integration is performing
Integration Best Practices
Security First:
- Store credentials securely
- Use environment variables for sensitive data
- Regularly rotate API keys
- Grant minimum required permissions
Reliability:
- Set up monitoring alerts for integration failures
- Have manual fallback procedures for critical integrations
- Test integrations after any major updates
Organization:
- Name your integrations descriptively
- Document custom configurations
- Keep track of which integrations are critical vs. optional
Troubleshooting Common Issues
Connection Failures
If an integration fails to connect:
- Verify credentials are correct and not expired
- Check that the external service is operational
- Ensure your account has the necessary permissions
- Review API documentation for any changed requirements
Webhook Issues
For webhook-based integrations:
- Confirm the webhook URL is publicly accessible
- Verify the webhook secret/token matches
- Check that your server accepts incoming requests
- Review webhook logs for error responses
Performance Degradation
If integrations seem slow:
- Check network connectivity between systems
- Look for rate limiting on the external API
- Review your integration's error logs
- Consider async processing for heavy workloads
Keywords
integrations, n8n automation, workflow automation, chat widgets, WhatsApp business, Facebook messenger, Instagram business, SMS bridge, API connections, webhook setup, third-party integrations, business automation, connected platforms