WhatsApp Wallet: Manage Your Messaging Credits

The WhatsApp Wallet tracks your balance for sending WhatsApp messages through Nviti.ng. Every outbound WhatsApp message — whether from broadcasts, automated workflows, or marketing campaigns — draws from this wallet. Keeping your wallet funded ensures your messages keep flowing without interruption.

What Is the WhatsApp Wallet?

The WhatsApp Wallet is your prepaid balance for WhatsApp Business API messaging. Meta charges per conversation, and Nviti.ng manages these costs through your wallet. You can view your current balance, transaction history, and top up when needed.

Accessing the Wallet

  1. Open your Workspace
  2. Go to Marketing in the sidebar
  3. Click WhatsApp Wallet

Wallet Overview

Current Balance

Your wallet displays your current balance in NGN (Nigerian Naira). This is the amount available for sending WhatsApp messages.

Currency

The wallet operates in NGN. All charges and top-ups are in this currency.

Active Status

The wallet can be toggled on or off. When inactive, outbound WhatsApp messages may be paused.

Topping Up Your Wallet

When your balance gets low, you can add funds:

  1. Click Top Up on your wallet record
  2. Enter the amount you want to add (minimum ₦100)
  3. Confirm the top-up
  4. Your balance updates immediately

Transaction History

Each wallet has a Transactions section that logs every credit and debit:

  • Credits — Top-ups, refunds, or bonus credits
  • Debits — Charges for sent messages, conversation fees

Use this to track your spending and understand where your credits are going.

Understanding WhatsApp Conversation Costs

WhatsApp charges per 24-hour conversation window, not per individual message. The cost varies by:

  • Conversation category — Marketing, Utility, Authentication, or Service
  • Country/region — Rates differ by the recipient's country code
  • Business tier — Your WhatsApp Business account tier may affect pricing

Best Practices

  • Monitor your balance regularly — Don't wait until you hit zero. Set a reminder to check your wallet weekly.
  • Top up in bulk — Larger top-ups mean fewer transactions to manage and less risk of running out mid-campaign.
  • Review transaction history — If your balance is draining faster than expected, check the transactions log to understand the pattern.
  • Plan campaigns around your budget — Before launching a large broadcast, estimate the cost and make sure your wallet has enough to cover it.

Related

Keywords

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