AI Usage and Credits
AI usage information helps you understand how your workspace is consuming credits and where to make adjustments.
What Contributes to Usage
Credit use can come from customer conversations, AI Playground sessions, media understanding, knowledge features, workflow messages, and other enabled AI actions. The amount varies with the selected model, response length, reasoning effort, and complexity of the request.
Review Unexpected Usage
If consumption is higher than expected:
- Check whether conversation volume has increased.
- Review assistants with Medium or High reasoning effort.
- Check whether direct image or voice-note processing was recently enabled.
- Review automated workflows that generate AI messages.
- Confirm that test or playground activity is intentional.
Choose settings based on the customer outcome you need. Reducing reasoning effort or disabling unused AI actions can lower usage without changing the rest of your setup.
When to Contact Support
Contact Nviti support if usage appears inconsistent with your activity. Include the workspace, approximate date and time, and the feature involved. Do not include customer passwords, payment details, or private access keys.
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Keywords
AI usage, credits, billing, reasoning effort, media usage, usage monitoring