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Shop Settings: Configure Your Store

Shop Settings controls whether customers can place orders and how your WhatsApp shop looks and sounds. Review the full setup before enabling order processing.

Open Shop Settings

  1. Open your Workspace.
  2. Go to Shop.
  3. Select Shop Settings.

General Settings

  • Enable Order Processing — turns the shopping and order experience on or off.
  • Assigned Agent — selects the assistant that handles related customer conversations.
  • Currency — controls the code and symbol shown with prices.
  • Default Payment Method — sets the option customers see by default.
  • Store Name — identifies your shop in customer-facing messages.
  • Settlement Details — tells the supported payment provider where eligible online-payment funds should be settled.

Verify settlement changes carefully and limit access to trusted team members.

Customer-Facing Wording

You can customize the text customers see throughout the experience:

  • Main menu headings and buttons.
  • Catalogue and product-list guidance.
  • Cart messages and actions.
  • Checkout and payment wording.
  • Order confirmation and tracking messages.
  • WhatsApp Form field labels.
  • Screen titles and completion messages.

Use short, familiar terms and a consistent brand voice. WhatsApp has limited space for some labels and buttons, so place longer explanations in the message or screen body.

  1. Add the store name, currency, and assigned assistant.
  2. Add and activate products, stock, categories, and variants.
  3. Configure shipping choices and pricing.
  4. Add settlement details if online payment is required.
  5. Customize customer-facing messages.
  6. Save the settings.
  7. Test the complete journey from a customer WhatsApp account.
  8. Turn on Enable Order Processing when the test succeeds.

Test Checklist

  • The shop opens from the connected WhatsApp account.
  • Active products have the correct image, price, and stock status.
  • Cart totals and delivery charges are correct.
  • Checkout wording is clear on a phone screen.
  • Each enabled payment option completes as expected.
  • The customer receives confirmation and status updates.
  • Your team can find and manage the resulting order.

Keywords

shop settings, store configuration, currency, settlement details, order processing, WhatsApp commerce