Carts: Understand Shopping Activity

The Carts section shows what visitors have selected and whether the cart is still active. Use it to understand buying interest and follow up appropriately on incomplete purchases.

Open the Carts Section

Open your Workspace.
Go to Shop.
Select Carts.

What You Can Review

Each cart shows the visitor, product or variant, quantity, price, total, source channel, and whether the cart is active.

Use filters to focus on a particular channel, visitor, or cart status. A cart is an intent signal, not a completed sale; confirm the related order before treating it as revenue.

Partial Checkout

When supported by your checkout experience, customers can choose only some cart items to purchase and leave the remaining items for later. Review the final order rather than assuming every cart item was purchased.

Follow Up Thoughtfully

Give customers enough time to finish before sending a reminder.
Keep reminders helpful and easy to opt out of.
Avoid repeated messages for the same cart.
Confirm the customer has not already ordered through another channel.
Follow your consent and messaging policies for marketing follow-up.

Keywords

shopping carts, abandoned carts, cart recovery, buyer intent, partial checkout, shopping activity