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Payment Processing

Nviti can send customers a secure payment link for eligible WhatsApp commerce orders. Customers complete payment on the payment provider’s page; they should never send card details in chat.

Set Up Online Payments

  1. Open Shop Settings.
  2. Confirm your store name and currency.
  3. Select the online payment option available to your workspace.
  4. Enter and verify your settlement bank details.
  5. Save the settings and place a small test order.
  6. Confirm the payment, order status, notification, and settlement information are correct.

Only trusted team members should be allowed to change payment or settlement settings.

What the Customer Sees

For an online-payment order, the customer receives a Pay Now link or button after confirming the order. The link opens a secure checkout page. For cash on delivery, no online payment link is required.

The order remains visible in your workspace so your team can verify payment and continue fulfilment.

Before Dispatching an Order

  • Confirm the order reference matches the customer’s order.
  • Check the current payment status in your workspace or payment provider.
  • Do not rely on a screenshot sent by the customer as proof of payment.
  • Follow your refund or cancellation process when an order cannot be fulfilled.

Troubleshooting

  • Confirm online payment is selected for the order.
  • Check that settlement details are complete and valid.
  • Confirm the shop and connected WhatsApp account are active.
  • Try a new test order after saving any corrected settings.

The customer cannot complete payment

Ask the customer to retry from the original order message. If the problem continues, record the order reference and approximate time, then contact support. Never ask the customer to share their full card number, PIN, one-time password, or private banking credentials.

Keywords

WhatsApp payment, payment link, online checkout, settlement account, Pay Now, order payment